Thursday, January 19, 2006

Service Intelligence

Service Intelligence
Overall Rating: B+

  • Number of jobs/clients: High
  • Type of jobs: Varied, including retail, restaurant, and convenience
  • Rate of pay: Below average
  • Speed and method of payment: Paypal, 2-6 weeks
  • Bonuses offered?: Yes, often
Advantages:

Service Intelligence offers great bonuses, even if its standard pay is rather lackluster. Bonuses are frequently posted. Even better, their job board (on the old site) makes it easy to tell which cities have bonused shops at a glance. Their job board is well organized and easy to use.

Service Intelligence also offers a forum to its members to discuss its own shops as well as general tips. This is a great way to get immediate assistance. They also offer an online invoice for your own records that includes older shops, making it easy to see how much you are owed and for which shops.

The schedulers for Service Intelligence in general are friendly and communicative. You can expect a prompt response to any question or concern.

Most campaigns have extensive documentation about how to complete the shop; even audit forms have areas to click for additional information about most questions (for example, where to find numbers on a receipt, or other guidelines).

Disadvantages:

The normal rate of pay for many shops simply is not worth doing. Most shops start under $10 compensation and very small reimbursement amounts.

Long trainings and tests are required, as well as frequent refresher courses (mercifully, the tests for refresher courses are much shorter). The forms are often extensive and redundant, requiring both a drop down and a check box for the same question.

Receipts must be mailed to Canada. Fax or online upload is not available, which is unfortunate for a company who has such a comprehensive website.

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